I had a similar experience when they sold me a PC with upgradable RAM. When the time came to upgrade, it made the PC slower (like ... much slower) due to some i

I had a similar experience when they sold me a PC with upgradable RAM. When the time came to upgrade, it made the PC slower (like ... much slower) due to some idiosyncrasy about how they designed it. They refused to fix the problem, and I never bought a Dell again.