Ok, let's backtrack a bit. If you have startup and no docs + complicated product -> discord is super easy first step. It also has a nice loop: if you see a que

Ok, let's backtrack a bit. If you have startup and no docs + complicated product -> discord is super easy first step. It also has a nice loop: if you see a question over and over, move it to faq, if its still repeated perhaps add better labeling/hints to your forms, if it still persists, damn maybe rethink your offering/product(or accept CS as vital part). In the end I don't want to deal with meta stuff. I want a nice seamless product period. Discord while awkward is a good first thing that you should absolutely have - you can bootstrap it in 10 mins. (Depending on your customers ofcourse, if you are selling insurance to old folks, for obvious reasons it's not good)