There's always going to be people who don't read your documentation and just post on your form but I think it's a pretty big fallacy to say for that reason it's

There's always going to be people who don't read your documentation and just post on your form but I think it's a pretty big fallacy to say for that reason it's useless for us to create and publish good documentation. You'd need data on customers that look through your documentation and never post to make that assertion.