That's a good point. The urgency of this problem was not communicated broadly enough and the impact of the simple fix was not communicated back up the organiza

That's a good point. The urgency of this problem was not communicated broadly enough and the impact of the simple fix was not communicated back up the organization so that it could be prioritized correctly. It seems like Ed is just being "helpless" and blaming the organization when maybe he could have raised the issue back up to the president saying "my 1 line of code fix to your problem is being blocked by these people. Can you help?" This was a communication problem as much as anything.