There are two key differences between what you're describing and what Terence Eden is describing: 1. You have succeeded at integrating Discord into documentati

There are two key differences between what you're describing and what Terence Eden is describing: 1. You have succeeded at integrating Discord into documentation processes. You get feedback on X and then make sure to update the docs to discuss X. Eden is saying that a lot of projects just answer about X in Discord and then never get around to updating the docs to discuss X. 2. Your team responds to Discord messages promptly. A lot of teams drag their feet or don't respond whatsoever.