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Step 1: determine true priority. How long can this take before it affects jobs? Everyone needs that in mind. If a week won’t affect anyone’s jobs, follow the p

Step 1: determine true priority. How long can this take before it affects jobs? Everyone needs that in mind. If a week won’t affect anyone’s jobs, follow the process or minimally alter it. If people are on furlough because of IT, you have everyone needed in the same room (physical or virtual) until the problem is solved. We don’t have that context here. But if Ed and the entire chain doesn’t have that context, That’s a system failure. The senior would likely just insist on a second ticket to fix it right after if he knew someone’s rent check was on the line. (And if not? That’s also a management issue to solve.)

bsuvc 3y ago
That's a good point. The urgency of this problem was not communicated broadly enough and the impact of the simple fix was not communicated back up the organization so that it could be prioritized correctly. It seems like Ed is just being "helpless" and blaming the organization when maybe he could have raised the issue back up to the president saying "my 1 line of code fix to your problem is being blocked by these people. Can you help?" This was a communication problem as much as anything.