Hah, I have a very different experience where I work. At my org every time I submit a ticket requesting access for somebody to such-and-such a system it typical

Hah, I have a very different experience where I work. At my org every time I submit a ticket requesting access for somebody to such-and-such a system it typically gets done within a couple minutes regardless of what priority I give. I’ve sometimes wondered if help desk staff snap them up as soon as they come in because they’re fast tickets to close and lets them improve their personal metrics.