3 ms·

My experience with System76 laptops has been mixed. Some of their models are great, many are fraught with issues. I would definitely not buy one if you're not

My experience with System76 laptops has been mixed. Some of their models are great, many are fraught with issues. I would definitely not buy one if you're not in North America as there's a decent chance you'll need hardware support.

nescioquid 3y ago
I've had mixed luck as well. Hardware (darter pro 7, everything maxed): Recently, the keyboard and trackpad of my two-year-old laptop suddenly became a convex surface. Had to open a support ticket to ask how to get a replacement battery. Many days later, I got a reply that it would be $120 + shipping and do I want to go ahead and order one? No advice on how to mitigate a potentially hazardous situation caused by their product and full retail price on replacing the defective part. Pop!_OS: Before I had actually moved into the laptop or installed anything (other than emacs and firefox), the package manager crapped itself with some circular dependency. As I started to work through unfucking the situation, it occurred to me this wasn't my fault and why am I putting up with this?
- Longlius 3y ago
  I got the new Pangolin12 a few months ago and it was a bit of a nightmare. USB-C with alt-dp was completely nonfunctional (the USB hardware would constantly reset and all my external storage would be unmounted and remounted and ethernet over USB-C would disconnect, making normal work impossible while docked). I went through three laptops and all of them had the same issue. The line from S76 was that there must be something wrong with my dock, though I tried three different docks, multiple linux distributions, and pretty much every kernel version available in Pop!_OS to no avail. Kudos to them for working with me and for the support staff generally being friendly (and also putting up with 3 RMAs). I ended up just getting a refund though and buying an M2 Macbook Pro. I think the major issue atm is that they're stuck working with second-string ODMs who aren't necessarily the highest quality but who will at least give them access to hardware documentation.

nescioquid 3y ago

I've had mixed luck as well. Hardware (darter pro 7, everything maxed): Recently, the keyboard and trackpad of my two-year-old laptop suddenly became a convex surface. Had to open a support ticket to ask how to get a replacement battery. Many days later, I got a reply that it would be $120 + shipping and do I want to go ahead and order one? No advice on how to mitigate a potentially hazardous situation caused by their product and full retail price on replacing the defective part. Pop!_OS: Before I had actually moved into the laptop or installed anything (other than emacs and firefox), the package manager crapped itself with some circular dependency. As I started to work through unfucking the situation, it occurred to me this wasn't my fault and why am I putting up with this?

Longlius 3y ago
I got the new Pangolin12 a few months ago and it was a bit of a nightmare. USB-C with alt-dp was completely nonfunctional (the USB hardware would constantly reset and all my external storage would be unmounted and remounted and ethernet over USB-C would disconnect, making normal work impossible while docked). I went through three laptops and all of them had the same issue. The line from S76 was that there must be something wrong with my dock, though I tried three different docks, multiple linux distributions, and pretty much every kernel version available in Pop!_OS to no avail. Kudos to them for working with me and for the support staff generally being friendly (and also putting up with 3 RMAs). I ended up just getting a refund though and buying an M2 Macbook Pro. I think the major issue atm is that they're stuck working with second-string ODMs who aren't necessarily the highest quality but who will at least give them access to hardware documentation.