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The build quality is so bad they are going under in warranty claims. They also don't use common components, so very few bike repair shops in high-volume markets
by aden1ne 3y ago
The build quality is so bad they are going under in warranty claims. They also don't use common components, so very few bike repair shops in high-volume markets (e.g. Netherlands) are willing to touch VanMoof bikes.
- arp242 3y agoApparently they spent €8M on warranty claims, on an income of €83M, so ~10% of their income. It's not really clear to me if this is exuberantly high, especially since this may also cover non-traditional "warranty" like their theft recovery.
- jaclaz 3y agoI think it is crazy high, should be well below 1-2% for any "mature" (simple) product, for more complex products (let's say cars) it should be below 5%: Cars: https://www.warrantyweek.com/archive/ww20230511.html https://www.warrantyweek.com/archive/ww20230511.html Hvac/appliances: https://www.warrantyweek.com/archive/ww20230706.html https://www.warrantyweek.com/archive/ww20230706.html But there are outliers (wind turbines): https://www.warrantyweek.com/archive/ww20230309.html https://www.warrantyweek.com/archive/ww20230309.html