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> Trader Joe’s fans will stand in line for hours for groceries but still give the store just an 84% satisfaction rating, according to a survey by the American C
by havelhovel 3y ago
> Trader Joe’s fans will stand in line for hours for groceries but still give the store just an 84% satisfaction rating, according to a survey by the American Customer Satisfaction Institute.
It’s tough competition, but I think this is the most absurd sentence in the article. Nevermind the difference between a premium consumer good and a grocery store, my takeaway is that reported satisfaction could be much higher among TJ shoppers without the hours long waits.
- tedunangst 3y agoSatisfaction might even be higher among people waiting an hour in line; if they weren't happy they wouldn't wait.