I had more or less the exact same thing. I certainly didn't like the idea that my "authorized users" (who are in my home) could simply click on a show to watch

I had more or less the exact same thing. I certainly didn't like the idea that my "authorized users" (who are in my home) could simply click on a show to watch it, or even "renew" without giving a password and restart a cancelled--not suspended--account. It's bad treatment and only makes me want to never do business with Netflix, but... okay, it's kinda sorta "my" fault. But when I had my customer service interaction, they said they could not tell me that that's what happened, or if it did, when and on what device. That to me is inexcusable. If you're going to charge me money you need to be able to justify why and for what. Secondly, I could not use Netflix's interface to remove or deauthorize my payment method. Also unconscionable. The customer service agent needed to "block" my card (how do I know that they even did it? I have no way to verify as the payment method remains associated with the account). It's not on me to "know" someone "didn't" do something--it's incumbent on Netflix to actually know and have a record that that's what happened. If they don't do that--then yeah, crooked.