This is basic communication within a traditional setting. There are at least two issues: 1) In a multicultural setting, words written and words read may carry

This is basic communication within a traditional setting. There are at least two issues: 1) In a multicultural setting, words written and words read may carry different meaning. Words carry subtly different meanings, and tones and subtexts need to be translated. 2) Unless one takes 2 hours to draft each email, people will misspeak. Miscommunications are part of life. Any process needs to account for that.