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One click to cancel would actually be too easy. I once had subscribed to encylcopedia brittanica. They also sent email messages. I replied to one and said “plea
by graeme 3y ago
One click to cancel would actually be too easy. I once had subscribed to encylcopedia brittanica. They also sent email messages. I replied to one and said “please ubsubscribe me”.
They cancelled my brittanica and refunded me! I wanted the emails to stop. Now to sign up I’d need to enter my payment info again; I just stayed unsubscribed.
I will sometimes check how cancellation works by looking at the cancel area. Would not expect a single click to terminate my account.
Easy cancelling is a great idea. “Click” to cancel sounds abrupt.
- _Parfait_ 3y ago....You cannot be serious
- graeme 3y agoThe only stuff I’ve ever had trouble cancelling were newspaper subscriptions. Definitely support making that easier. I can’t read the article due to the paywall. Precisely how easy and instant is the cancellation process required to be under this proposal: a button that says cancel, you click it, and you are cancelled? I suspect that would surprise a lot of people and make them frustrated. Cancelling shouldn’t be easier to do accidentally than signup.
- _Parfait_ 3y agoSo i should be require to entire my payment information and verify an email to cancel a service? Are you mad? I click the red cancel button, it says "Are you sure" and boom I'm cancelled. That's how everyone else on the planet wants it.
- graeme 3y agoI’ve never had to do that for a subscription service. Simple cancellation is a good idea. Banning complicated cancellation is a good idea. I’m just wary of too minutely regulation how cancellation happens. It is possible to make it too seamless.
- _Parfait_ 3y agoI'm gonna let you have the last word here.
- triceratops 3y agoIf you stayed unsubscribed it obviously wasn't worth it to you to re-subscribe. Which means you saved money. You should be happy.