3 ms·

I know of a company whose CEO and upper management cheered when there were hints that their chatbot solution was going to solve a lot of tickets on its own. "We

I know of a company whose CEO and upper management cheered when there were hints that their chatbot solution was going to solve a lot of tickets on its own. "We are going to replace these tech support monkeys," were the exact words. I found it surprising at that time that someone could be so boastful about their lack of empathy. But the words never reached the wider public. Reading this news, I had a deja vu to that. And it makes me wonder how common are these kind of obnoxious sentiments in the corporate/startup world, and how we hear only fraction of them.

reaperducer 3y ago
it makes me wonder how common are these kind of obnoxious sentiments in the corporate/startup world Less common than they used to be, but more common than they should be.
LatteLazy 3y ago
In management lack of empathy can be a major asset. It is not always, but it can be...
- andrewinardeer 3y ago
  Politics too.
- Frost1x 3y ago
  I'd go as far to say it always is. Sociopathic tendencies are an advantage when it comes to decision making, pretty much always. Emotions like empathy cloud judgement. Obviously in the realm of people management, most of the world have emotions and an understanding of empathy (and others emotions) is valuable. A manager needent have empathy or much emotion but a good or great manager should understand them and integrate those into decision making. All of this makes me question why we as a society want to continue the systems we have in place which encourage these traits at every layer. The ability to understand and feign emotion but lack it is such an advantage that we're slowing creating all sorts of situations that encourage people to become this way.
tivert 3y ago
> I found it surprising at that time that someone could be so boastful about their lack of empathy. There's a story about a guy who ran a bagel business that relied on the honor system: he'd set up a tray on a floor in an office building, and if you took a bagel you'd pay for it by putting money in a box. He found the floors with high-level executives who made the most money were the ones where his customers were most likely to steal without paying.
- jareklupinski 3y ago
  "I didn't become rich by writing checks" https://youtu.be/H27rfr59RiE?t=60 https://youtu.be/H27rfr59RiE?t=60 @1:00

reaperducer 3y ago

it makes me wonder how common are these kind of obnoxious sentiments in the corporate/startup world Less common than they used to be, but more common than they should be.

LatteLazy 3y ago

In management lack of empathy can be a major asset. It is not always, but it can be...

andrewinardeer 3y ago
Politics too.
Frost1x 3y ago
I'd go as far to say it always is. Sociopathic tendencies are an advantage when it comes to decision making, pretty much always. Emotions like empathy cloud judgement. Obviously in the realm of people management, most of the world have emotions and an understanding of empathy (and others emotions) is valuable. A manager needent have empathy or much emotion but a good or great manager should understand them and integrate those into decision making. All of this makes me question why we as a society want to continue the systems we have in place which encourage these traits at every layer. The ability to understand and feign emotion but lack it is such an advantage that we're slowing creating all sorts of situations that encourage people to become this way.

tivert 3y ago

> I found it surprising at that time that someone could be so boastful about their lack of empathy. There's a story about a guy who ran a bagel business that relied on the honor system: he'd set up a tray on a floor in an office building, and if you took a bagel you'd pay for it by putting money in a box. He found the floors with high-level executives who made the most money were the ones where his customers were most likely to steal without paying.

jareklupinski 3y ago
"I didn't become rich by writing checks" https://youtu.be/H27rfr59RiE?t=60 https://youtu.be/H27rfr59RiE?t=60 @1:00