And a bit more than that. The quality of outsourced customer support is so poor that AI might even do a better job for the 90% scenario. I wouldn't be surprised

And a bit more than that. The quality of outsourced customer support is so poor that AI might even do a better job for the 90% scenario. I wouldn't be surprised with increased customer satisfaction and lower costs if they handle most cases with AI and leave to slightly higher paid humans to handle the exceptions.