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The first time I saw a touch-screen ordering system was in an izakaya Japan in 2006, and I'm sure you've experienced them, too. However, since then, I haven't
by georgieporgie 15y ago
The first time I saw a touch-screen ordering system was in an izakaya Japan in 2006, and I'm sure you've experienced them, too. However, since then, I haven't really seen it pick in most Japanese restaurants. I have to assume that there is a significant percentage of the population that actively wants the experience of ordering from a human.
- gdilla 15y agoThey've been instated in at least a couple of national chain restaurants in japan. My last trip, just a few months ago, I visited a shabu-shabu restaurant and kaiten sushi (rotating sushi bar) that had touch screen tablets at every table. They weren't ipads - that's about all I could tell. In the case of the rotating sushi, it even alerted you to the fact that the dish you ordered was coming on the conveyer belt in a few seconds. Edit: I just posted a video of it. My nephew and niece in law (?) loved to order for us: http://youtu.be/LxQpJk52Sbc http://youtu.be/LxQpJk52Sbc
- einhverfr 15y agoI was thinking two things: 1) This is an incremental change since it largely replaces what the waiter/waitress is doing with the machine the waiter/waitress is using and 2) The tradeoff is a question of customer service for lower costs. I think to make it work you'd have to take the extra savings and spend it towards further improving customer service. It's not a clear win unless executed very well.