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I’ve found that it’s pretty much impossible to talk to a person in most customer services in the past few years, it’s always a “robot”. And this has been going
by Xenoamorphous 3y ago
I’ve found that it’s pretty much impossible to talk to a person in most customer services in the past few years, it’s always a “robot”. And this has been going since well before LLMs.
- HWR_14 3y agoI find it easy to talk to a person. A US based person, no. A person who can resolve my problem, maybe. But a person, yes.
- hypothesis 3y agoYup, most companies are now simply providing “emotional” support using sufficiently apologetic, but powerless agents. That is, if you can defeat chat bot screen or IVR maze. The hope is for user to give up..