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I bought an X2 in July 2019 and still use it most days. There have been a few niggles but nothing major and customer service has been good. Would buy again. Giv

by vr46 3y ago

I bought an X2 in July 2019 and still use it most days. There have been a few niggles but nothing major and customer service has been good. Would buy again. Given the cost, however, I really need to sweat this asset (while mildly sweating myself). I think the total cost including rack and basket and insurance was around £3.5K. £875 a year. For a bicycle. That needs to be much lower to really get the value for me. No new VanMoof for me - even though I paid to get early bird on the vapourware V. However, the landscape in four years is TOTALLY different, e-bikes are absolutely everywhere and at every reasonable price point, so it must be super tough to fight it out in this market.

hebrox 3y ago
I have a S2, after a few error codes I had my battery replaced. About 6 weeks ago, before all this news, the same error message appeared, which means they have to check my bike. Next available slot: 2 months later. I’ll never ever buy a bike which can only be serviced by the company selling the bike.
- vr46 3y ago
  Yeah, I hear you, the risk of buying something so integrated factored into my original decision. I was in London at the time, and after diagnosis of an error code I had, they simply shipped me a new wheel and motor as I said I could fix it myself. As an aside, do check the connection between the motor and the battery in the fork, comes loose easily and causes all sorts of errors. I can’t imagine when I’m next going to be able to afford a bike, probably in six or seven years, but I too will be going for something more generic.
Arainach 3y ago
>£875 a year. For a bicycle If it replaces a larger vehicle, that's not that much. That's the big value prop. If you live somewhere with good enough public transit (especially good enough public transit that you can bring a bicycle on), the value prop is low. If you live in a more rural/suburban area where the bike is good enough for many of your trips that would have required a car or would have required a 1hr+ bus ride, it's a great deal.

by vr46 3y ago

hebrox 3y ago

I have a S2, after a few error codes I had my battery replaced. About 6 weeks ago, before all this news, the same error message appeared, which means they have to check my bike. Next available slot: 2 months later. I’ll never ever buy a bike which can only be serviced by the company selling the bike.

vr46 3y ago
Yeah, I hear you, the risk of buying something so integrated factored into my original decision. I was in London at the time, and after diagnosis of an error code I had, they simply shipped me a new wheel and motor as I said I could fix it myself. As an aside, do check the connection between the motor and the battery in the fork, comes loose easily and causes all sorts of errors. I can’t imagine when I’m next going to be able to afford a bike, probably in six or seven years, but I too will be going for something more generic.

Arainach 3y ago

>£875 a year. For a bicycle If it replaces a larger vehicle, that's not that much. That's the big value prop. If you live somewhere with good enough public transit (especially good enough public transit that you can bring a bicycle on), the value prop is low. If you live in a more rural/suburban area where the bike is good enough for many of your trips that would have required a car or would have required a 1hr+ bus ride, it's a great deal.