Oh damn. the retention process worked. I think the hack here is to say you're moving and can't transfer your account for whatever reason, and you typically get

Oh damn. the retention process worked. I think the hack here is to say you're moving and can't transfer your account for whatever reason, and you typically get fasttracked to cancellation. (along with the standard phone-tree escape of holding down a button on your phone) I know many people who, after working phone support themselves, call up just to ask for a discount once a year.