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I feel like these posts should be disallowed. Seems like Stripe is using HN as a free help forum, and it's customers have accepted that this is the place to go

I feel like these posts should be disallowed. Seems like Stripe is using HN as a free help forum, and it's customers have accepted that this is the place to go when you need to talk to a human. I don't think HN should encourage it, and I don't know why we all play along. I've seen a solid handful or two of these posts, and most of the time users aren't looking for discussion, only enough attention to get the Stripe team to act. My opinion only, obviously I sympathize with OP whose just trying to get their money and this seems to be the tried and true way to get a response, but I definitely don't think it adds anything positive to the site other than a recurring warning to other would-be Stripe customers.

cft 3y ago
HN should encourage it, because startup founders read HN. They should think twice risking their business existence, after seeing this benevolent approach.
DANmode 3y ago
> I don't know why we all play along Sunlight kills all infection.
- 111111IIIIIII 3y ago
  Tell that to Edward Snowden, Julian Assange, or one of the billions of working families all over the world that everyone knows is getting f*cked over on a constant basis. Sunlight is not a disinfectant. Better to try gasoline.
- Frondo 3y ago
  Sunlight only works reasonably well for waterborne pathogens, and only when you've got time. As with disinfecting anything, and especially for societal issues, we need more than sunlight alone.
zem 3y ago
> other than a recurring warning to other would-be Stripe customers that seems like an exceptionally high-value positive in a site with a large number of users who need payment services.