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Kind of came to say this. I feel like to reasonably chime in on this thread one should have some experience with customer service. There are a lot of times wh
by wheels 3y ago
Kind of came to say this. I feel like to reasonably chime in on this thread one should have some experience with customer service. There are a lot of times where user errors are because of bad usability, but there's also just a certain percentage of people who will ignore everything you put in front of them and then complain.
Had a user yesterday complaining that we were using deceptive practices because we didn't mention our app is paid. It says so multiple times on our home page, once in large, bright, bold letters, and clicking on download redirects to our license purchase page, which uses even larger, bold letters and virtually nothing else. (The first text is an H1 with "Purchase License".) But of course they installed it without reading any of that, and then wrote to complain.
- chaostheory 3y ago16% of the population have an IQ below 85. I don’t know what possible solutions there are that wouldn’t backfire within a decade or two, unless someone makes a miracle drug.
- ben_w 3y agoEven geniuses misread things. An ex of mine, much smarter that me, literal PhD in quantum mechanics from Cambridge, misread the text of a free "create account" option on a game service (having an account would let you record high-scores and achievements) as a request for money to play that specific game. > unless someone makes a miracle drug. I hope someone will do this anyway ^_^;
- BearOso 3y agoI think your ex was a little more intuitive than you think. Those accounts are never free. They just don't have an upfront "cost." You're gonna pay for it one way or another. You know the expression, TANSTAAFL.
- WeylandYutani 3y agoAnd these are exactly the people that companies target. I live in a country that is not pro business so a lot of scummy things that make money for companies is banned. Amazon is still trying though.
- throwawaymobule 3y agoIQ's a standard distribution, there will always be the same-ish percentage at or below a certain number. Gets me wondering if there's a way to 'inflation-adjust' the number.
- SoftTalker 3y ago> there's also just a certain percentage of people who will ignore everything you put in front of them and then complain. These are the people you don't want as customers. Perhaps one polite response then just ignore them. You can't please every idiot and trying to do so will just drag you into their idiocy.