Taking the region off line and making the data inaccessible at the same time was a big wrong call. I won’t hash over the other good suggestions here, but I woul

Taking the region off line and making the data inaccessible at the same time was a big wrong call. I won’t hash over the other good suggestions here, but I would throw out there you should have turned off all data plans APIs for at least a month before deleting a byte of data. Nothing wakes up the customers attention than everything suddenly failing. I think the attitude that “you pay us money so you better read every email we send” is at odds with reality. 1) why do you believe a single human being has that email address? As a company of any size I would never assign a human to a vendor email address. Turnover and rogue employee risks are too high for that. Usually these vendor emails are black holes only used to establish the account and recover credentials if needed. Or, it ends up in the hands of a vendor relations person who is more an accountant than engineer. Do you get the emails from GCP and AWS directly in your inbox? 2) because I pay you money I expect the opposite of the relationship you articulated. I’m not here to read your emails. If it’s really important then use my account manager to contact me. Make a phone call. Email is for spam - ESPECIALLY when it’s from a vendor. I view it as “I’m paying you money, vendor, so you need to go out of your way to give me excellent service” not “I’m paying you money so your emails are incredibly important to me I hang on your every dispatch”. What baffles me is why on earth did you guys delete the data? I get you couldn’t afford to run the region for whatever reason. But you should have retained all the data. Storage isn’t that expensive.