4 ms·
Good customer service costs money. It takes years to build a good reputation and minutes to destroy it.
by manquer 3y ago
Good customer service costs money.
It takes years to build a good reputation and minutes to destroy it.
- windmark 3y agoIn this case we’re talking minutes to destroy your reputation for all current and future customers. That must be considered worth it.
- rvba 3y agoThe comments made by the company CTO here like opposite of good crisis management. "We did our best - we have sent 3 emails". I wonder how shitty the product was when sending few emails is their best. The guy either sounds like a full fleged VC psychopath, or someone very unexperienced.