3 ms·
hertz employee here. we are working on improving car rental experience with modern product and engineering practice. if you are interested in working on such pr
by cxmcc 3y ago
hertz employee here. we are working on improving car rental experience with modern product and engineering practice. if you are interested in working on such problem dm me.
- quickthrower2 3y agonice, by the sound of this comment, they are investing a bit in this. Is this for every hertz around the world (not sure how the company is structured). All I know is hertz was a "stonk" people were gambling on a while back ha ha.
- cxmcc 3y agoWe are building product and engineering capability in SF bay area, CA and Seattle, WA. Hertz is a US company with global footprint. The business has tremendous potential to be unlocked with modern software.
- cebert 3y agoIs Hertz remote friendly?
- cxmcc 3y agoHybrid in Seattle WA and SF, CA.
- cebert 3y agoThanks for the info. Sounds potentially interesting but not if you’re geographically tied.
- red-iron-pine 3y agoI'm a WA resident but not going into the office and not relocating to Seattle. Would be game otherwise though.
- mchannon 3y agoIt’ll never happen, but the first car rental company that abandons the timeshare presentation model of make-the-customer-wait-an-eternity-while-we-try-to-upsell-them will make all their competitors abandon it. Because once I hear Hertz, or whoever, isn’t going to make me wait an extra half an hour to rent a car anymore (while enduring high-pressure salesmen trying to get me to get the “extended coverage” which is overpriced at best and useless at worst), I’m thrilled to go with them exclusively, and perhaps even if they’re substantially more expensive. Other companies will be forced to follow suit. But executives don’t get paid to abandon tried and true customerphobic business models in favor of one where you lose upsells and save on staff, but you more than make it up in volume. Business travelers like me hate hate hate rental car counters at airports. They’re the seventh level of hell. I’ll take Ubers for about the same overall cost, and Turo as plan B. It’s been like this for the past 5 years. I don’t doubt your sincerity in wanting to improve the car rental experience, but Sinclair’s law applies.
- cxmcc 3y agoThanks for the comment. You can use Hertz today without going to the counter. Just sign up "Gold membership". Maybe the first time you go you need to verify your ID and credit card but after that you can skip counter. We are working on making it even more applicable to other customers too. Is this the condition for you to go with "Hertz exclusively"? I sensed that you may not be very familiar that this is possible today. It's probably also something we can improve.
- mchannon 3y agoI’m aware of gold membership and don’t want to deal with it, because it sounds scammy. I’ll book Hertz through Priceline or another travel site solely based on price and end up in a situation where if being a gold member applied, I see no indication I could skip the counter anyway. Maybe that’s strictly a messaging area for improvement. If your company was honestly trying to improve, you’d make everybody a lifetime member with their first rental purchase, not call it a membership at all, and make renting a car as easy as getting an Uber: through the phone, over the internet, silent, and almost zero people to slow the process.
- risheeg 3y agoJust sent you an email to the email in your profile!
- BrianKamrany 3y agoThanks for the tip.
- deleted 3y ago[deleted]