It's tough to believe that the turning off of the service couldn't have involved at least a week of 'soak' time, where if you contacted them they then helped yo

It's tough to believe that the turning off of the service couldn't have involved at least a week of 'soak' time, where if you contacted them they then helped you move to another location. After all the additional cost/benefit ratio of keeping the VMs around, but not using CPU or bandwidth vs. retaining a few customers would indicate it is the right thing to do for both the customers and the business.