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>Making existing customers happy is less important than acquiring many more new customers. As long as your shares are becoming more valuable, what's wrong with
by DeathArrow 3y ago
>Making existing customers happy is less important than acquiring many more new customers.
As long as your shares are becoming more valuable, what's wrong with that?
- sfink 3y agoIt's not whether it's "wrong" or not, it's just a question of whether it aligns with your goals. If your goal is to maximize the amount of money you make from a venture, there's nothing wrong with it. There's everything right with it, that's why it's done that way. If your goal is to produce value in the world over a long term, then there's a lot wrong with it. Optimizing for actual value delivered is disincentivized.