"... pain point ..." What is a pain point? Is it a problem? ... don't apologise I'm just looking at it like a n00b. "... Any suggestions on how I can inform

"... pain point ..." What is a pain point? Is it a problem? ... don't apologise I'm just looking at it like a n00b. "... Any suggestions on how I can inform users what's going on without cluttering the page (pop-overs sounds like a good idea)? ..." If users find it hard. A series of lo-tech screen caps showing a real example or a hi-tech video leading users through would do the job. Removal or explanation of any jargon. Seek feedback from actual users to get the best results.