Yes, which is fine as long as the vendor makes it known upfront that it’s their way or the highway. This is a valid business strategy in my experience especial

Yes, which is fine as long as the vendor makes it known upfront that it’s their way or the highway. This is a valid business strategy in my experience especially for B2B enterprise SaaS, where you know your product works very well if used to solve a specific set of problems using your SaaS tool in a way that you, the vendor, prescribe. At our company we tell prospective customers that if they don’t like the workflows we demo to them, they shouldn’t buy our product because the customers who like our product are the ones who use this workflow, and people who don’t like our product use strange workflows we don’t recommend. I think the problem is when the customer isn’t made aware of the opinionated workflows/features/etc until after the fact.