>try to run as vanilla as possible. I can't emphatically agree with this enough. I've worked on a Siebel 7.5 installation that was so heavily customized by a

>try to run as vanilla as possible. I can't emphatically agree with this enough. I've worked on a Siebel 7.5 installation that was so heavily customized by a certain DBS TV company that it's still running to this day because upgrading to a current release means starting over from scratch. There are efforts underway to migrate it to SalesForce but that's been in progress for 3 years and still not far enough along to cut over.