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I think the calculus of a company deciding on an imperfect automation (such as self-checkout) is that it either won't prevent a purchase. in the case of chatbo
by wnc3141 3y ago
I think the calculus of a company deciding on an imperfect automation (such as self-checkout) is that it either won't prevent a purchase. in the case of chatbots, the purchase already happened, hiring a person to do this is just overhead.
- JohnFen 3y ago> in the case of chatbots, the purchase already happened, hiring a person to do this is just overhead. But poor customer service may be costing the company future business. Not to mention just increasing the odds that people will hate the company and start badmouthing it to others.