As a customer, I have nothing against chat bots, if they solve my problems. Last December I had to engage into long chat sessions with airline rep to enquiry a

As a customer, I have nothing against chat bots, if they solve my problems. Last December I had to engage into long chat sessions with airline rep to enquiry about my flight change. I kid you not, they changed my first leg from morning to evening flight, and I only found out when printed boarding pass an evening before. Then I had to change my flight back due to work requirements. It was not cheap flight: four legs with two connections from Europe to SE Asia business class, so I believe I received a good service. It took about three hours total. My website auth expired, I had to re-login several times. Fortunately, the dialogue kept going during re-logins. I had to wait a lot while call center employee checked everything, and once I found a mistake right before paying a new fare. I got transcripts to email. I would rate a tech behind this conversation as above avarage, but still the overall experience was painful. If some LLM chat agend could do the same, but quickier and with less errors - I would just be happy about it. I don't see it as an impossible feat, most of the responses are already scripted anyway.