Similar experience with TAP. Delayed bags by 1 week out of LHR. - Submitted 10 support tickets. - Created a well crafted PDF with meticulous detail of receipts,

Similar experience with TAP. Delayed bags by 1 week out of LHR. - Submitted 10 support tickets. - Created a well crafted PDF with meticulous detail of receipts, ticket numbers, costs, justification for costs and problems encountered with the websites. - Found 4 emails for them and sent an email every other day using a script Got full payment about 6 months later. To be fair they got hacked that year so had some bigger issues. But it seems that the attachments and media uploads on websites is a common bug/tactic.