I think chatbots can and will replace the useless frontline "Tier 0" support agents that all too many companies have. The ones who are working from a script th

I think chatbots can and will replace the useless frontline "Tier 0" support agents that all too many companies have. The ones who are working from a script that they can not substantially deviate from where most of us here are just trying to get through to someone who can really help.