It's probably not communication skills but workload. Their daily pay may depend on how many people they knock off, and an impulsive, quick response might work 9

It's probably not communication skills but workload. Their daily pay may depend on how many people they knock off, and an impulsive, quick response might work 90% of the time. If you're one of the 10%, they'll finally read what you wrote instead of skimming it quickly, hitting F6, and selecting the third option.