In 2018 I ordered something from Amazon and it got marked as delivered but didn't make its way to me. Amazon sent a replacement AND refunded me for the item. I

In 2018 I ordered something from Amazon and it got marked as delivered but didn't make its way to me. Amazon sent a replacement AND refunded me for the item. In 2022 I ordered an item of similar size and cost and it was marked as delivered along with a photo of a house I could not recognize at all. When I asked Amazon to look into it I got the corporate flow-chart equivalent of "Oh haha, that sucks". I asked for it to be escalated and they more or less said that the order already has the "oh haha, that sucks" flag on it and can't be changed.