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> Nowadays most large organisations are structured now that it's impossible to have a conversation with a human who actually has the power to make a decision.
by gspencley 3y ago
> Nowadays most large organisations are structured now that it's impossible to have a conversation with a human who actually has the power to make a decision.
In my experience it's equally impossible to have a conversation with a human that has a 1st grade level set of communication skills. You write out a detailed account of your problem and then get some copy/paste response back that has nothing to do with your complaint, and suggests that the person did not even bother to skim your complaint, let alone try and comprehend it.
- gipp 3y agoThat has a lot more to do with the requirements laid out by their management than their communication skills. They stick to the script because they take performance hits if they don't, not because they don't know how to talk to a human.
- wouldbecouldbe 3y agoYeah talking to stripe customer support is like talking to gpt. Have to remind them every now and then to go back and reread the conversation.
- pessimizer 3y agoIt's probably not communication skills but workload. Their daily pay may depend on how many people they knock off, and an impulsive, quick response might work 90% of the time. If you're one of the 10%, they'll finally read what you wrote instead of skimming it quickly, hitting F6, and selecting the third option.