The critical problem with chatbots is that companies don't trust them to do things. I generally am reaching out to support because I want something done, not b

The critical problem with chatbots is that companies don't trust them to do things. I generally am reaching out to support because I want something done, not because I want advice. This may not be true of everyone but for many, they have a real need. I need X price matched, I need to get my bill corrected, etc. Users know the chatbot won't do it.