> The thing is, I wouldn't be asking for support if I was able to find a fix for my issue in the first place. You are the exception though, the vast majority o

> The thing is, I wouldn't be asking for support if I was able to find a fix for my issue in the first place. You are the exception though, the vast majority of people don't do that. Those are the users the chatbot is designed to help (because they represent a large portion of a typical support team's interactions).