Chat bots built as Eliza clones are worse than useless. However a more concise ChatGPT hooked up to APIs to achieve customer service goals would be great. It op

Chat bots built as Eliza clones are worse than useless. However a more concise ChatGPT hooked up to APIs to achieve customer service goals would be great. It operates in an abstract abductive semantic space that’s considerably more deep than most first level support can, especially those poor souls working from a different country with a different native language. I would assume most if not all companies would maintain second level and third level human support for the truly mindbendingly challenging inquiries, but those are a very small percentage of the total volume. For that 90%+ of the case volume a well contextualized, fine tuned, and vectordb’ed chatbot LLM of at least GPT4 capability is likely going to our perform almost all situations in almost all dimensions, including identifying situations for escalation to next level support.