3 ms·

ITA (former Alitalia) lost my baggage in transfer and delivered it four days later. While their phone support in Italy assured me I could send in the receipts f

by lxm 3y ago

ITA (former Alitalia) lost my baggage in transfer and delivered it four days later. While their phone support in Italy assured me I could send in the receipts for essentials and a change of clothes, their US office completely ghosted my inquiries and receipt scans. I filed a complaint with US Department of Transportation https://www.transportation.gov/airconsumer/file-consumer-complaint https://www.transportation.gov/airconsumer/file-consumer-com... received a written confirmation from DOT that yes, they agree what ITA did was wrong and that my case was being forwarded to the airline. A few days later a manager who was suddenly "informed of my disappointing experience with ITA" reached out and asked for the receipt scans to be sent directly to him. Not that it inspired any confidence in ITA processes (there was no ticketing system, just a message to the guy's corp email account) but I did get my check a month or so later.

Fogest 3y ago
I've found that contacting regulating bodies/government agencies is often the best way to get a resolution when a company is shady. They will rollover easily once they get a call from the government telling them they are in the wrong. In Canada my phone company raised my phone plans prices randomly. Companies are typically required in law to give proper warning to the customer of such changes. Their "warning" was a single month of notice, and they put it on a tiny section on page 7 or 8 of the phone bill. The bills are digital and I have it set to autopay the same amount every month. So of course no reason to read an 8-9 page bill every month. They had my email on file, as well as my phone number. They send promo message offers all the time to my email and phone number yet used none of those avenues to inform me the price would be increasing. Who knows if their fine print method of increasing prices is legal or not, but I contacted the relevant agency in Ontario, Canada and they contacted me a week after the ticket for details. They indicated it doesn't sound like I was properly informed and they would reach out to the phone company. Soon after I get a call from the phone company. They set my bill back to the previous rate plus applied a $10 discount per month for a year. Great for me, but ultimately I still hate it. Because they know it's wrong to do, but they do it anyway because there isn't much competition. They know most people just won't say anything and will suck up the extra cost or not even notice for awhile. Even if it's $5 a company wrongly took from me I will go out of my way to get it back. Because if everyone lets them get away with it then they will keep doing it.

by lxm 3y ago

Fogest 3y ago

I've found that contacting regulating bodies/government agencies is often the best way to get a resolution when a company is shady. They will rollover easily once they get a call from the government telling them they are in the wrong. In Canada my phone company raised my phone plans prices randomly. Companies are typically required in law to give proper warning to the customer of such changes. Their "warning" was a single month of notice, and they put it on a tiny section on page 7 or 8 of the phone bill. The bills are digital and I have it set to autopay the same amount every month. So of course no reason to read an 8-9 page bill every month. They had my email on file, as well as my phone number. They send promo message offers all the time to my email and phone number yet used none of those avenues to inform me the price would be increasing. Who knows if their fine print method of increasing prices is legal or not, but I contacted the relevant agency in Ontario, Canada and they contacted me a week after the ticket for details. They indicated it doesn't sound like I was properly informed and they would reach out to the phone company. Soon after I get a call from the phone company. They set my bill back to the previous rate plus applied a $10 discount per month for a year. Great for me, but ultimately I still hate it. Because they know it's wrong to do, but they do it anyway because there isn't much competition. They know most people just won't say anything and will suck up the extra cost or not even notice for awhile. Even if it's $5 a company wrongly took from me I will go out of my way to get it back. Because if everyone lets them get away with it then they will keep doing it.