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I'm trying to do the same with United. They kept in the airport from 9 am to 5 pm (they kept delaying the flight hour by hour until they cancelled) and they say
by atum47 3y ago
I'm trying to do the same with United. They kept in the airport from 9 am to 5 pm (they kept delaying the flight hour by hour until they cancelled) and they say they didn't need to provide me a hotel because the flight was cancelled due to external forces (outside their control). I think it was a lie. The plane was in the gate they did not have the crew to fly it. I'm Brazilian and that happened in the USA, so I'm not quite sure how to proceed. But I'm thinking about sueing them in the small cases tribunal.
Sorry if this is not completely related to the story, i just felt like getting it out of my chest.