> I'm also not really charmed with how they try to minimise the importance of the incident by repeating it only affected 3-5% of the customers. it's not meant

> I'm also not really charmed with how they try to minimise the importance of the incident by repeating it only affected 3-5% of the customers. it's not meant to be charming, it's meant to convey the scale of the outage. as a customer, even if I'm not effected, there's a world of difference between 3-5% and 99%.