Yea “greedy” customers is probably unfair but I get that it was for effect. To flesh out the point I assume they were making is that customers unfairly adjust

Yea “greedy” customers is probably unfair but I get that it was for effect. To flesh out the point I assume they were making is that customers unfairly adjust their expectations around an unsustainable, too-good-to-be-true edge case, rather than recognizing it for what it is. And consequently scoff at anything that doesn’t now align with what they’ve unfairly shifted their expectations to.