That's fair to say! But I think the takeaway is less about "who is to blame" and more about "what should you ask of users?" No matter what the precise cause, mo

That's fair to say! But I think the takeaway is less about "who is to blame" and more about "what should you ask of users?" No matter what the precise cause, most users will struggle to do anything complex, and you should design your products wi†h that understanding.