4 ms·

too vague! who locked you out? why did you get the hammer?

looping__lui 3y ago
I have no idea tbh. Never got an email abt it. Saw the charges after a while (my miss) wanted to log back into my account to cancel - couldn’t because account was locked. The thing that annoyed me most is: they knew the account was locked and I could not used it and still charged me.
- mewmew07 3y ago
  1. which company, DO or PS? 2. what kind of project were you running there? 3. CC chargebacks are a thing, do you have receipts.
  - looping__lui 3y ago
    Paperspace; just tinkering around… Yeah, CC chargebacks work for 3 months or so here in Europe
    - mewmew07 3y ago
      tinkering around got your account locked? could that have been triggered by content moderation?
      - looping__lui 3y ago
        No, I don’t think so. It’s been like a few years since I tried them (2019?). I think it was running some example notebooks - but again, too long ago… Back to the important questions: 1) Why no user support and explanation? 2) Why lock out users and keep charging them? 3) Why not give them the full refund for the period that Paperspace KNEW I could not access my account but just the 3 months I could do myself by CC chargebacks? Why do I need to justify myself here? What part of this “we lock you out and charge you” is proper behavior? @mewmew07?
        mewmew07 3y ago
        locking and still charging is not proper; if you read my previous replies you'll notice they're focused on why the lockout happened 1) locking out for TOS breach very often happens without feedback, as does automatic flagging systems - no feedback on TOS breach is sometimes done when the effort to provide an explanation would expose the systems internals or considered unnecessary effort, think spam, system resource abuse, content 2) can only come up with technical reasons for that, neither serve as justification 3) see point 2 > Why do I need to justify myself here? you don't need to
looping__lui 3y ago
I also never got an explanation or like any feedback from customer support. They randomly charged back a number of charges and deleted my account (!) so I could never find out what happened. Weirdest customer/service experience I had in a VERY long time

I have no idea tbh. Never got an email abt it. Saw the charges after a while (my miss) wanted to log back into my account to cancel - couldn’t because account was locked. The thing that annoyed me most is: they knew the account was locked and I could not used it and still charged me.

mewmew07 3y ago
1. which company, DO or PS? 2. what kind of project were you running there? 3. CC chargebacks are a thing, do you have receipts.
- looping__lui 3y ago
  Paperspace; just tinkering around… Yeah, CC chargebacks work for 3 months or so here in Europe
  - mewmew07 3y ago
    tinkering around got your account locked? could that have been triggered by content moderation?
    - looping__lui 3y ago
      No, I don’t think so. It’s been like a few years since I tried them (2019?). I think it was running some example notebooks - but again, too long ago… Back to the important questions: 1) Why no user support and explanation? 2) Why lock out users and keep charging them? 3) Why not give them the full refund for the period that Paperspace KNEW I could not access my account but just the 3 months I could do myself by CC chargebacks? Why do I need to justify myself here? What part of this “we lock you out and charge you” is proper behavior? @mewmew07?
      - mewmew07 3y ago
        locking and still charging is not proper; if you read my previous replies you'll notice they're focused on why the lockout happened 1) locking out for TOS breach very often happens without feedback, as does automatic flagging systems - no feedback on TOS breach is sometimes done when the effort to provide an explanation would expose the systems internals or considered unnecessary effort, think spam, system resource abuse, content 2) can only come up with technical reasons for that, neither serve as justification 3) see point 2 > Why do I need to justify myself here? you don't need to

looping__lui 3y ago

I also never got an explanation or like any feedback from customer support. They randomly charged back a number of charges and deleted my account (!) so I could never find out what happened. Weirdest customer/service experience I had in a VERY long time