My last trip to Lee Valley: 1. Pick out items I want on website, add to cart 2. At checkout, it says allow a few hours for order picking. Store closes in an hou

My last trip to Lee Valley: 1. Pick out items I want on website, add to cart 2. At checkout, it says allow a few hours for order picking. Store closes in an hour, I want it today. 3. Call - Manager says just print the cart and bring it. Yes, I can understand why that might be best. 4. Bring the printout to store, take a number, give it to the guy at the desk. He then asks me if I can pull up the order on my phone??? 5. Sure, OK, try to pull it up on my phone. Manager comes out, tells the guy to just go pick the stuff 6. Guy proceeds to start manually transcribing the printed order onto a handwritten order/pick sheet??? 7. Guy gives up, takes my printout and walks to get the stuff. Takes forever, you don't mind because there is so much great stuff to look at. You wish it took longer. 8. Guy comes back with the stuff, proceeds to hand-enter each part and quantity into the point of sale system??? It was a bit of a blast from the past. I think the guy was messing with me to some extent. But, I wouldn't trade it for anything! I'm a happy customer. Couldn't care less about the customer service or creaky old internal systems that bleed into customer experience. I perceive the quality as high and perceive the value as good, and the ordering experience as some sort of retro trip to an old school department store/warehouse. It's awesome.