> It's an anti-pattern to stay incommunicado from users for too long or only involve them at the end for UAT. In my experience it is key to involve users at a

> It's an anti-pattern to stay incommunicado from users for too long or only involve them at the end for UAT. In my experience it is key to involve users at a very early stage, as even just one level up key processes are lost. Sure managers known the happy path, but often the weird exceptions that needs to be handled aren't documented and get forgotten by higher-ups.