It works for MS because of their high market share, the fact that they sell to consumers and not businesses, and the fact that this is unfortunately somewhat of

It works for MS because of their high market share, the fact that they sell to consumers and not businesses, and the fact that this is unfortunately somewhat of a niche use case. Bugs definitely matter for smaller companies that cater directly to businesses, for example. "Our workflow is broken" can cost you a very high-paying customer.