“Bill in IT says we need to reboot the router but no one knows the router password and Comcast says the password is on the router but Bill says Jim must have to

“Bill in IT says we need to reboot the router but no one knows the router password and Comcast says the password is on the router but Bill says Jim must have torn off the sticker so we called Best Buy and the soonest the Geek Squad can get here is Thursday. We tried unplugging it and plugging it back in but it’s not turning on.”