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That’s a yes. I have personally been on public cloud major incident calls. They are strictly on-topic only and generally only the incident coordinator, their of
by inopinatus 3y ago
That’s a yes. I have personally been on public cloud major incident calls. They are strictly on-topic only and generally only the incident coordinator, their offsider, and one or two SMEs, are authorised to speak. There may be hundreds or even thousands of listeners around the globe, most of which are there to fan-out status to impacted internal teams and major customers. However there will also be multiple text-based side-channels going on with the involved service teams.
- liotier 3y agoTelco guy here, similar story. Our standard procedure dictates who is on the crisis call, with increasingly high ranks being sucked in as the incident escalates the severity scale by meeting objective criteria - for the highest levels of outage (think "no more phone service in the whole country" or "ministry of defence lost all its fiber links"), it can theoretically mean waking up the CEO in the middle of the night. Representatives of involved teams may come in and out of the call but usually stay on to maintain liaison.